POLICIES & SHIPPING

RETURNS

Unfortunately, we are unable to accept returns. However, should you encounter any issues with your items, please reach out to us via TikTok or Instagram. We are committed to resolving your concerns and providing assistance whenever needed!

SHIPPING FAQ

Where Do We Ship? 📦

  • We offer shipping to USA, Canada, most European countries, Asia, Australia, and New Zealand.
  • Delivery times may vary based on location, chosen shipping method, and other factors.
  • You can view available shipping options during checkout.

How To Track Package Outside USA? 🌍

If your tracking number starts with 'AHOY,' simply enter it into the tracking portal. This tracking portal will be your sole destination for comprehensive door-to-door tracking!

* Please note that in certain areas of Mexico, door-to-door tracking updates may not be available. This means that once your package is handed over to the foreign postal service at the border, tracking updates will cease.

Customs, Duties, and Taxes 💰

At Hues LA, we operate on a Delivered Duty Unpaid (UDP) basis. This means that while we ensure your order reaches you promptly, any customs duties or taxes are the responsibility of the customer. Keep in mind, any additional fees incurred during or after shipping, such as tariffs or taxes, fall under your purview. We appreciate your understanding and cooperation in this matter.